More shameless remarks by Larko

Twin city tourism in social media

In my previous post about Helsinki-Tallinn Euregio Forum I wrote that I had not detected active usage of social media by any governmental or municipal organisation in Finland. I did write, however, that there is a growing interest in social media in administrations of Tallinn and Helsinki and it is probably being used “in a light scale” by both.

Today I discovered that Helsinki City Tourist office, in addition to their traditional web site, also have an active presence in YouTube, Facebook and Twitter. I would have embedded the lead video clip of their YouTube channel but they unfortunately seem to have disabled embedding. Something to reconsider?

In context of Helsinki-Tallinn Euregio Forum, tourism is one of the very core areas of a common information space since it is one of the few areas – if not even the only one – where the twin city concept already works in practical terms. Not only do Estonians and Finns frequently visit each other’s capital cities. An increasing number of tourists from elsewhere, while having either Helsinki or Tallinn as their main object, also spend a day or two in the other.

It would accordingly  be in the best interest of both Tallinn and Helsinki to attract tourists to the twin city region in the first place. Whichever city the potential visitor may choose, chances are they would bring in some revenue to the other city as well. This seems to answer one of the questions that the Forum’s group V (Bloggers, portals and social media, moderated by Barbi Pilvre and myself) is expected to discuss: What are the chances for common information space bridge building in social media?

Let us have a look at what the Helsinki Tourist Office have done! Their main focus seems to be in Facebook which is understandable, given the huge penetration of Facebook among target groups. The site is well done and frequently updated. Even more importantly, comments and questions are being responded to. I am positively surprised!

As I mentioned above, embedding video clips is disabled in the Visit Helsinki YouTube channel. I would strongly advice to enable it because allowing to share is exactly the way to spread information in social media. Those clips are real nice and nice videos are definitely helpful in bringing visitors to the twin city region if redistributed by bloggers, tweeps and in Facebook. The good content is right there, why prevent people from sharing it?

@HelsinkiTourism in Twitter seems to be orientated the same way as many of the Estonian governmental organisations I wrote about in my last post. There is a lot of useful info to be found but it is a one way street. Notably, they have 254 followers but just 10 are followed back and those 10 seem to be their partners. It is by no means wrong to use Twitter this way but a crucial part of potential of the social media is being missed if you do not interact and discuss.

Now, back to the common Helsinki-Tallinn information space which is the main topic of this year’s forum! As I mentioned tourism is one of the key areas where a common information space is easy to build up and practically certain to bring in positive response and practical advantage in a very short term. Tallinn has an ambitious tourism portal of its own but I have yet to discover any usage of social media (forgive me if I am wrong).

Why not join efforts with Helsinki to build up a twin city presence in social media?

Thoughts about (local) government and social media

I have been approached by Helsinki-Tallinn Euregio Forum to participate in the event which is going to take place in Tallinn 14th and 15th September. I am going to write more specifically about what I am going to do there closer to the date. My input is connected to the workshop “Bloggers, portals and social media“.

The Forum is a biannual event organized in one of the two capitals, this year in Tallinn. It involves the local governments of both of the two cities plus regional administrations of Uusimaa in Finland and Harjumaa in Estonia. The twin city concept is an essential part of the Forum. This year’s event discusses developing a common Helsinki-Tallinn information space.

As a part of my preparations for the Forum I am going to discuss related topics both in this web space, my Finnish and Estonian blogs and elsewhere. One of the places is the Facebook page “Helsinki-Tallinn Capital Regions Common Info Space“. To kick it off I am posting some loose thoughts about (local) government and social media. Since the idea is partly to build up my own input and partly to give a chance to anybody interested (whether they actually participate in the event or not) to contribute, your comments are most welcome either here in the blog or at any of the two Facebook pages linked above (1, 2).

If you browse the web sites of Helsinki and Tallinn you do not easily detect signs to suggest that social media would be actively and systematically used as a tool by either city. Yet I know that there is a growing interest in social media in both administrations and it is probably being used in a light scale by both. It is more than likely that neither Helsinki nor Tallinn has yet a comprehensive social media strategy, i.e. they have yet to figure out how to use it and what for.

Please correct me if I am wrong but I have in fact not detected any active social media presence from governmental organisations in Finland, neither local, regional nor central government. The picture is somewhat brighter in Estonia. Various levels of government are using the channels of social media in various ways and with a variable level of success.

Most notably, the President of Estonia, Mr. Toomas Hendrik Ilves has a Facebook page of his own. The page is being frequently updated and is very popular (9,575 people like it). Each post collects a lot of comments. The president does not seem to talk back but I do not really think anybody would expect him to.

The Estonian Foreign Ministry has an official blog which is very actively updated by Estonian diplomats around the World and by civil servants of the ministry. The comments are very few and practically never responded to. The blog portraits a colourful picture of life and people in external service but basically works as a one way street.

Returning to the local level of government, the City of Tartu appears in Twitter. The tweets are posted fairly regularly and almost always consist of links to the city’s web site. By following them I get quite a lot of interesting information about current events in Estonia’s second largest city without drowning into a bulk of stuff less interesting for me which would be the case if I subscribed to their RSS feed.

The city does not seem to discuss with their followers. Alas, I conclude that their strategy is to get their message through effectively. Looks like it works reasonably well and does not require very much resources to be invested to. On the other hand, Tartu does no doubt miss the benefits of the very idea of social media: it is a two way street. Incidentally, the University of Tartu seems to have a bit more sophisticated approach: they also link to sites other than their own and even occasionally respond to comments and retweet.

The most boring approach to social media is the Twitter feed of the Government of Estonia. The feed is practically a duplicate of their RSS feed, thus adding no value if followed. Despite having (at this moment) 566 followers they only follow back 8, all of which are governmental organizations or institutions. As you could expect, no replies or retweets to be found.

As you may or may not know, the two European Capitals of Culture next year are going to be Tallinn and Turku. The Foundation Tallinn 2011 has a pretty nice presence in Twitter. Not only do they post operative info about preparations to the year as Cultural Capital, they also discuss with their followers. Add to that their activities in Facebook and YouTube and you get something which looks like an impressive social media strategy for an institution sponsored by a local government.

These are just a few examples of different approaches to social media in various governmental operators. They all have a different strategy (or in some cases lack of it). I hope to soon return to the question of social media strategy more specifically. In the mean time I would appreciate any thoughts you may have.