New Yorker apologizes

Friday, December 21, 2007 at 18:06 | Posted in Estonia | Leave a comment
Tags: , , ,

As I wrote yesterday, The German clothes retailer New Yorker opened a store in Tallinn a couple of weeks ago but failed to recruit sufficient with Estonian speaking personnel. The store apologizes for any inconvenience they may have caused their customers by failing to guarantee customer service in Estonian at all times, Ärileht writes.

According to district manager Anja Toppe, New Yorker uses German personnel as a temporary emergency solution. New Yorker has a policy of sending German personnel to assist the regular personnel in new stores but their function is normally to advice and assist, not serve clients. Toppe says that New Yorker was encountered with unexpected problems with recruiting Estonian personnel: they had not sufficient with “good applicants”.

At the moment the store has nine Germans and seven Estonians on their payroll. Estonian speaking sales personnel work in every shift. New Yorker hopes to be able to improve the situation as soon as possible.

Leave a Comment »

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Create a free website or blog at
Entries and comments feeds.

%d bloggers like this: